3. The order status must be "Delivered" (the status must be changed yourself by clicking on the "Parcel Received !" button, which you will find after the order has been extracted), otherwise you will not be able to follow the next steps;
10. As you can see the status - "Pending confirmation", this means that your PGA has been successfully submitted, we will check it and inform you that you can get the goods or not (read the exception here : terms of worship )